ZenBio Ordering Information

Our Customer Support lines are open from 9:00am to 5:00pm, EST Monday through Friday. Our Customer Support Administrators are available to assist you with all of your ordering needs.

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*ACADEMIC CUSTOMERS** may be eligible for our Academic Discount Program.
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Ordering Methods

Key Information Need to Efficiently Process Your Order:

  1. Billing Address
  2. Shipping Address
  3. Catalog#(s) and Quantity
  4. Method of Payment (Purchase Order or Credit Card)
  5. Contact Name, Email address and phone number

PHONE:
919-547-0692

FAX NUMBER:
919-547-0693

STREET ADDRESS:
Zen-Bio, Inc.
3200 East Hwy 54
Suite 100
Research Triangle Park, NC 27709
MapQuest Map

MAILING ADDRESS:
ZenBio Inc
PO Box 13888
Research Triangle Park, NC 27709

Technical Support

Telephone Toll Free
1-866-ADIPOSE (1-866-234-7673)

E-mail
Tech Support

Distributors

ZenBio's products are currently distributed internationally by a number of companies. If you wish to order direct you may do so, however we encourage using one of our qualified distributors.

Shipping

Direct shipment are FOB at customer address Research Triangle Park, NC. Freight charges are generally prepaid and added to your invoice. Please contact your distributor for their shipping policy.

ZenBio uses FedEx priority next day service; however our Customer Support Team will work with you to determine the best shipping method for your individual needs. We strive to have every order shipped on time and delivered to you in perfect condition.

Return Policy

All returns must be authorized by ZenBio, Inc. in order to insure proper credit. NOTE: All returns are subject to 25% restocking charge. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the Product to ZenBio, Inc. except when requested by ZenBio, Inc. customer service. To ensure proper credit, each Product return must include the following information:

  • ZenBio, Inc. Invoice Number
  • Reason for Return

Full Terms and Conditions of Sale

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ZenBio is GLP COMPLIANT and CERTIFIED