ZenBio Ordering Information
Our Customer Support lines are open from 9:00am to 5:00pm, EST Monday through Friday. Our Customer Support Administrators are available to assist you with all of your ordering needs.
*ACADEMIC CUSTOMERS** may be eligible for our Academic Discount Program.
Please contact us more more details or click here more information
Ordering Methods
Key Information Need to Efficiently Process Your Order:
- Billing Address
- Shipping Address
- Catalog#(s) and Quantity
- Method of Payment (Purchase Order or Credit Card)
- Contact Name, Email address and phone number
PHONE:
919-547-0692
EMAIL: 
STREET ADDRESS:
Zen-Bio, Inc.
3920 South Alston Ave
Durham, NC 27713
Map
MAILING ADDRESS:
ZenBio Inc
3920 South Alston Ave
Durham, NC 27713
Technical Support
Telephone Toll Free
1-866-ADIPOSE (1-866-234-7673)
E-mail
Tech Support
Distributors
ZenBio's products are currently distributed internationally by a number of companies. If you wish to order direct you may do so, however we encourage using one of our qualified distributors.
Shipping
Direct shipment are FOB at customer address Research Triangle Park, NC. Freight charges are generally prepaid and added to your invoice. Please contact your distributor for their shipping policy.
ZenBio uses FedEx priority next day service; however our Customer Support Team will work with you to determine the best shipping method for your individual needs. We strive to have every order shipped on time and delivered to you in perfect condition.
Return Policy
All returns must be authorized by Zen-Bio, Inc. to insure proper credit. NOTE: All returns are subject to 25% restocking charge. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the Product to ZenBio, Inc. except when requested by ZenBio, Inc. customer service. Erroneously ordered items cannot be returned if they require shipment on dry or blue ice. To ensure proper credit, each Product return must include the following information:
- ZenBio, Inc. Invoice Number
- Reason for Return
